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Refund & Disputes Policy

1. Introduction

This Refund and Disputes Policy governs requests for refunds, billing disputes, and resolution processes for users of 16847323 CANADA LIMITED operating as Eyemesto Shipping ("Eyemesto Shipping"). Eyemesto Shipping is committed to fair and transparent billing.

2. Shipping Fee Billing

Shipping fees quoted on the Eyemesto Shipping platform are estimates based on the information provided by the User at the time of booking, including origin and destination addresses, package dimensions and weight (both dimensional and actual), and the selected service type and carrier.

Final charges may differ from quoted rates if the actual shipment details differ from those entered. Weight and dimension discrepancies identified by the carrier will result in adjusted charges billed to the User's account.

3. Eligible Refund Scenarios

Refunds or credits may be issued in the following circumstances:

  • Duplicate charges for the same shipment.
  • Carrier-confirmed service failure where a guaranteed delivery service was purchased.
  • Shipment cancelled before label pickup or scan-in by the carrier.
  • Billing error caused by a platform malfunction or data entry error by Eyemesto Shipping.

4. Non-Refundable Situations

Refunds will not be issued for:

  • Shipping fees for completed deliveries, regardless of transit time (unless a money-back guarantee applies).
  • Carrier surcharges applied due to incorrect dimensions or weight provided by the User.
  • Remote area surcharges, fuel surcharges, or residential delivery fees.
  • Fees associated with prohibited or improperly declared shipments.
  • Customs duties, taxes, or brokerage fees.

5. How to Submit a Refund Request

To request a refund or dispute a charge:

  1. Log in to your Eyemesto Shipping account and navigate to the relevant shipment.
  2. Select "Dispute Charge" or contact legal@eyemestoshipping.com within 30 days of the charge.
  3. Provide a description of the issue and supporting documentation.
  4. Our billing team will review your request within 5–7 business days.

6. Resolution Outcomes

Approved refunds will be credited to your Eyemesto Shipping account balance or the original payment method within 7–10 business days, at Eyemesto Shipping's discretion. Disputed carrier adjustments will be reviewed on a case-by-case basis.

7. Chargebacks

Initiating a chargeback with your financial institution without first contacting Eyemesto Shipping may result in account suspension. Users are encouraged to resolve disputes through Eyemesto Shipping's process first.

8. Contact

Billing inquiries can be sent to legal@eyemestoshipping.com.